Why Choose Egypt For Your Call Center Needs?

Egypt’s business process outsourcing (BPO) and call center sector is one of the world’s fastest-growing international destinations, thanks to its ideal location at the crossroads of Europe, Africa, and Asia. Egypt has become a global powerhouse for call center, IT, and BPO services due to its strategic location and competent government focus on emphasizing technological innovation and worker training.

A population of approximately 100 million people, along with government upskilling measures, ensures a plentiful and dynamic labor supply. Egypt’s call centers rely on a big pool of highly educated, bilingual, and technologically adept operators. Egypt’s growing call center, BPO, and IT services sectors provide various advantages, including the following:

• Egypt is an appealing outsourcing market for organizations in North America and EMEA (Europe, Middle East, and Africa) looking for a low-cost, high-value call center solution.
• Call center in Egypt provide outsourced services in English, German, Spanish, French, Arabic, and Italian, among other languages.
• The industry for IT-enabled services, which covers call centers and BPO, is worth $3.26 billion.
• IT and BPO service-providing companies of Egypt employ 212,000 FTEs, with an estimated 95,000 customer care call center employees.
• Egypt is ranked 50th in the Global Services Location Index (GSLI) of A.T. Kearney.
• Approximately 50 universities and 100 s of training institutes produce over 500,000 graduates per year.
• Call center outsourcers and BPOs in Egypt hire tech-savvy work-from-home and premise-based call center, agents.
• When compared to contact centers in the United States, Egypt call center outsourcers and BPOs often offer a 40 percent cost savings for English. The cost of multilingualism varies depending on the language and skill set.

Future growth
The Egyptian government intends to expand and boost the country’s call center business. According to the International Trade Administration, under its ICT 2030 strategy, the Egyptian government is implementing a series of investments, skill-building and training programs, digital government services transformations, and infrastructure upgrades.